Chapter 4 - STS


To facilitate us and the people we work with in working safely and effectively, Crew Resource Management - CRM was developed and continues to be developed.

Crew Resource Management is a system that maximises the use of people, the equipment we work with and the procedures we must comply with. Implementing CRM is a process which is about doing: applying knowledge, skills with proper attitudes and behaviours.

  1. Information processing
  2. Environmental Awareness - Situational Awareness
  3. Communication
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